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Terms and Conditions

1. The trading name that will appear on your statement will be ‘Smoke and Spice’

2. Your account will be charged in New Zealand dollars (NZD).

3. Smoke and Spice is a New Zealand owned business.

Delivery Policy

We are a small business and pack online orders two days a week:

Orders received by 9.00am on Mondays are packed that day and couriered out on Tuesday. Orders received by 9.00 am on Thursdays are packed that day and couriered out on Friday. Orders take 2-3 business days + 1 extra day for rural deliveries.

We use Castle Parcels as our courier and all orders are tracked. We do not ship to PO Boxes.

If you have any queries about your order, please contact us on onlineorders@smokeandspice.co.nz or 021 396 000.

We do not currently ship outside New Zealand.

If you live in Australia, you can order at www.smokeandspice.com.au

Returns and Refund Policy

We proudly stand behind our products!  If you are not 100% satisfied with your purchase, email marcus@smokeandspice.co.nz

Smoke and Spice credit card information security policy

The Original Smoke and Spice Company uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • Payments are processed in real-time
  • The Original Smoke and Spice Company does not have access to your full card number, this credit card payment is secured by DPS
  • DPS have bank grade security. All transaction details are stored in their PCI Centre
  • DPS Payment Express Software is certified with over 20 banks globally

Visit www.paymentexpress.com for more info on online credit card payments.

Privacy Policy

Your privacy is important to us. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We collect email addresses from enquirers and those requesting to receive email newsletters. We collate this information to enable us to respond to enquirers or to send newsletters to those who have made a request.

No information is shared or sold to any third party company. We will immediately remove you from our database if requested.

We use cookies on our website to help us monitor its performance and to process orders. No personal information about visitors to our website is stored.

Satisfaction is very important to us and we will endeavor to resolve any issues quickly. In the unlikely event of a dispute, please contact us.